For many Chinese enterprises, selecting a CRM system that aligns with their business characteristics, technical architecture, and development strategy is crucial. Among numerous local vendors, Jin ...

The after-sales service system records customer repair needs, the CRM system stores customer basic information and ...

CRM software transforms scattered customer data into structured insights that drive business growth. From automating ...

The company had a slow start to the year, with the stock rising just 3.1% over the last 52 weeks. Despite strong results in ...

At Fortune Brainstorm Tech, leaders from Zillow, Experian, Okta, and Salesforce agreed: Agents aren’t just smarter chatbots.

Autonomous AI agents are more than just extensions of vendor tools. They’re credentialed actors who connect and execute, and ...

ServiceNow's superior revenue and AI momentum, especially with Now Assist, position it for stronger long-term growth than ...

For caretech providers, using data goes beyond compliance. Expert Tanya Johnston explains how data can be used to optimize scheduling, improve client outcomes, and drive better business decisions.

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event.

Box released a new set of AI tools at its BoxWorks conference on Thursday, filling out CEO Aaron Levie's vision for an AI-led ...