Explore how AI is transforming Business Process Management (BPM) into a powerhouse of business intelligence, enhancing automation, productivity, and decision-making.

For companies that operate at a global scale, success can hinge on how well their strategy supports and aligns each location.

Let’s tackle the age old question: can new technology fix broken or missing processes?And then let’s add: does AI and AI agents change the answer you would give?Gemini illustration based on ...

It’s not about a single fix or one-time initiative, but about embedding learning into the DNA of how public systems operate.

Microsoft COO Carolina Dybeck Happe said the principle of kaizen is key to how she’s approaching AI transformation inside the organization.

Hospital leaders must engage directly with AI to set the tone with their workforce and gain more familiarity for the ...

Behind Vero's sustained success lies a comprehensive technology strategy designed to eliminate friction from the claims ...

One minister makes policy to help small business while another pulls draft regulations that would make it easier for them to get credit.

Conduent is also deploying AI to drive improvements in the contact center experience for public benefit recipients. A standout example is the Conduent GenAI-powered capability that equips agents with ...

Over the past two years, many global corporations have scaled back or exited the Russian market, citing concerns over the ...

Explore the rollercoaster of small business reform in South Africa, where initial progress is overshadowed by sudden policy withdrawals that threaten economic growth.

Transfer of funds through cheques has been a long-standing practice worldwide. Efficient clearance of interbank cheques is crucial for a quicker payment and settlement system. It cuts costs and ...