Multibillion-dollar pledges on data centres come during Trump visit despite unresolved issues around digital services tax ...

He was joined by former Pennsylvania Gov. Tom Corbett, a Republican, to send the message that political violence is opposed ...

Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, ...

CNET editor Gael Fashingbauer Cooper, a journalist and pop-culture junkie, is co-author of "Whatever Happened to Pudding Pops? The Lost Toys, Tastes and Trends of the '70s and '80s," as well as "The ...

I recently got Starlink internet and one thing is clear: it's only good for very specific situations. Don't get it just ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. The Google Phone app is the ...

As the mining industry continues to grow and evolve, companies are working with Tucson-area schools to fill what have been historically hard-to-fill positions. “We’re at a pinch point. It is more ...

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration ...

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Verizon announces integration of CTIA's Branded Calling ID solution into its network to reduce spam and scam calls, providing more context for customers and helping businesses avoid unknown caller ...

The call centre difficulties stem from deep-rooted structural issues within the CRA’s customer service framework. Experts ...