The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

Companies are warning investors about the risks of becoming the next target of angry customers. Corporate America is required to disclose risks to their businesses in their annual regulatory filings.

PLYMOUTH MEETING, Pennsylvania (WPVI) -- Since the story of a cabinet company abruptly closing its doors first aired on Action News Tuesday, more than a dozen other angry customers and heartbroken ...

Three weeks after the murder of UnitedHealthcare CEO Brian Thompson, companies and executives are closely monitoring threats from customers and shoring up their security vulnerabilities. A Texas man ...

The airline is getting blistered on social media. Customers are blistering Southwest Airlines over its decision to eliminate a beloved free checked bags policy, but the airline is pushing back. “You ...

NEW YORK — Three weeks after the killing of UnitedHealthcare CEO Brian Thompson, companies and executives are closely monitoring threats from customers and shoring up their security vulnerabilities. A ...