The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

If you’ve been “that customer,” come back with a reset.

The California Public Utilities Commission is set to allow Southern California Edison to increase customer bills by nearly 10 ...

We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to anyone.” But is that really true? Do business owners have the legal right to ...

The right to refuse service to rude customers: Is it legal for a business? We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to ...