The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

The AI assistant in Zoom's working environments is getting an agentic update. This will help both users and potential ...

A customer can express what they feel, but the second a server does it, they risk having a manager being called to the table, ...

The California Public Utilities Commission is set to allow Southern California Edison to increase customer bills by nearly 10 ...