Eleven SpeakOut’s move from its old 3G service to a new 4G VoLTE network has been anything but smooth, according to ...

The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

Before exercising your right to refuse service, you and your employees should always try to de-escalate a rude customer ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid legal issues.

Halabi is the director of MyBillsAreHigh.com, a company that finds savings on telecom and internet costs for both businesses ...

Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet newspapers to reporter bias.

Experience has shown that unhappy customers may react in unexpected ways. They may get mad but more importantly they get even ...

A Nashville hot chicken eatery, known for flavors so spicy that a waiver is required, is opening its first location in ...

A woman is accused of smashing a DoorDash driver's car after a failed food delivery. The driver told FOX6 News she had already picked up the food when her cellphone service was disconnected, leaving ...

Apparently, not even the world’s largest pizza company is immune to “shrinkflation.” An “annoyed” Domino’s customer in Ireland is going viral after using a tape measure to prove that the pie purveyor ...

The right to refuse service to rude customers: Is it legal for a business? We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to ...