Generative AI offers human-like conversations at scale—but can brands manage the risks without losing their authentic voice?

In the first three months of 2025 the graduate unemployment rate in South Africa increased by three percentage points over the final quarter of 2024. This means that, according to the latest ...

Customers form impressions based on how they're treated throughout an interaction. Their tone shifts when they feel heard and understood, or dismissed, yet traditional contact centre metrics often ...

Martin: There’s always a nervousness around having flawed queer characters who are selfish and behave badly. People want them ...

Despite their nonreligious identity, many unaffiliated adults hold spiritual or religious beliefs. About a fifth or more in 22 countries believe in an afterlife, for example. Fresh data delivered ...

The Department of Foreign Affairs and Trade (DFAT) has handed Datacom $176 million to continue managing its contact centre services for another five years. The Christchurch-headquartered IT services ...

XMPro named as an Example Vendor in the 2025 Gartner Emerging Tech: Maximize Opportunities While Managing Risks of Agentic AI on Enterprise Software report. Agentic AI will be foundational to ...

The third aim of Mr Trump’s security theatre is to assist him in his frenetic, multifarious battle with the courts over the ...

Many Canadians are complaining they can't reach anyone at the Canada Revenue Agency (CRA) by phone to address important tax matters, and the union representing agency workers has joined affected ...

Moderate Democrats want to make it clear that they oppose lawlessness on the street as well as in the Oval Office. Party ...