PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced that hundreds of organizations worldwide, including the ...

Sometimes CRM vendors can get so caught up in their own processes and technology that efforts to update their software can sometimes overlook the most crucial aspect: the customer. Looking not only to ...

The introduction of the EU Data Act, from September 12 this year, alongside reforms to the General Data Protection Regulation ...

The Trump administration has emphasized improving customer experience as a key piece of its President's Management Agenda. (Photo by ebayinc/Flickr) As the President’s Management Agenda presses ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...