The real cost of choosing the wrong CRM goes far beyond the subscription fee. Insightly and Ascend2 recently surveyed midmarket teams to understand how they choose and use their CRMs, and where they ...

CRM software transforms scattered customer data into structured insights that drive business growth. From automating ...

Social media has evolved into a powerful ecommerce engine that businesses can no longer afford to ignore. With users spending ...

Modern CRMs are more than contact databases. They act as the central command center for franchise development. Automated ...

In 2024, the call to action was to unify AI across the enterprise. In 2025, the imperative is to enable that intelligence to ...

To meet rising customer expectations, CRM systems need to play larger roles beyond just tracking sales or contacts, instead serving as intelligent, end-to-end, AI-driven engagement platforms.

While data released earlier this week raised questions about the administrative costs associated with No Surprises Act (NSA) arbitrations, a second study suggests the legislation is working to reduce ...

Retailers are at a turning point, exploring generative AI to enhance customer experiences and streamline operations — but ...

Agentic commerce addresses the struggles of data overload and reactive decision-making by deploying autonomous AI agents.

While the arbitration process established under the No Surprises Act is designed to protect patients from unexpected, out-of-network charges, a new analysis finds that managing these disputes is ...

This article is the latest in the Health Affairs Forefront series, Provider Prices in the Commercial Sector, featuring analysis and discussion of physician, hospital, and other health care provider ...