Read about the guiding principles and collaborative approach behind Compana Pet Brands' successful cloud upgrade.

Read about wholesale distributors and CX and how distributors should aim for orchestrating customer experience rather than ...

Learn about AI and data and how distributors and e-commerce companies can ensure their AI initiatives succeed with clean, ...

Utilities can build the foundations for comprehensive energy resource management systems by transitioning to the cloud.

The U.S. home sales decline has far-reaching impact on multiple industries. Here are four ways companies can offset the fallout.

Ben Rothman is Vice President of Customer Experience at Rightpoint, leading strategy and delivery for digital products that transform how Fortune 500 brands engage their customers. He focuses on ...

Generative AI is already changing how leading-edge companies design customer experience, but the technology is just the beginning of a radical change in CX quality and processes. Because emerging ...

Guillermina Digregorio is a seasoned technology leader with over 17 years of experience in IT, specializing in business development, go to market strategy, consulting, and business transformation.

In an industry known for tight margins, high customer expectations, and constant disruption, Viva Aerobús—Mexico’s ultra-low-cost airline—is proving that innovation isn’t limited to the high-tech ...

Lisa develops suitable strategy, messaging, and positioning to support respective business and pipeline objectives for executing and managing campaigns. She’s skilled at identifying frameworks to ...