Whether the animals they love are in urgent need of major surgery or simply due for an annual health checkup, pet parents around the country count on the expert doctors and support staff at Mission ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

8. They offer better availability and reliability Thanks to their huge flexibility and relaxed, informal nature, huddle rooms also offer much more availability and reliability than standard conference ...

Training and customer service Recording phone calls can be valuable for training customer service agents and monitoring performance. New hires learn faster by listening to real customer service calls, ...

Telecommuting, or working from home, is a work arrangement where eligible employees don’t travel to an office. Instead, they have a remote work location, such as their own home, and they rely on ...

3. More time and cost-effective VoIP faxing is vastly more cost-effective than telephony faxing. It doesn’t rely on expensive and aging physical equipment, and you don’t need to be wired up to the ...

Run internet and VoIP speed tests: To maintain high-quality VoIP calls, jitter should be below 30 ms and latency below 150 ms. Run VoIP tests to confirm whether jitter and/or latency exceed acceptable ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and Avaya Cloud Office 's RingCX Dialer. This ...

For 150 years, this Private Religious University has been on a mission to develop students of faith, intellect, and character. Offering a rigorous curriculum that integrates both faith-based and ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and RingCentral 's RingCX Dialer. This integration is ...

Host successful virtual and hybrid events with RingCentral. Easy setup, detailed analytics, and CRM integrations for measurable ROI.

Carson Hostetter is EVP & General Manager, AI and CX Solutions at RingCentral, where he is responsible for developing and implementing the company's AI and CX strategy. He brings over 25 years of ...