Over the last year, we’ve seen some users begrudgingly accepted remote work at first, only to love it unequivocally in the end. One such convert is Poly CEO and president, Dave Shull, who went from ...

Start by employing qualified subject matter experts to facilitate each phase of the project. Not only will doing so distribute the required workload at each step, but it will also save valuable time ...

The vision is certainly a bold one, as it portrays a world where the entire data center can be managed from a single point. Stay informed and sign up for weekly No Jitter, Enterprise Connect, and ...

The right work model is one where there is a balance between business needs and employee needs; there needs to be shared value for all stakeholders ...

We presented the requirements and configuration to the carrier (number of trunks, codecs, on-premises session border controllers (SBCs), etc.) and asked for a quote. Instead, we received a multipage ...

I hope Avaya uses this announcement as a starting point to raise the level of noise from its networking group. Stay informed and sign up for weekly No Jitter, Enterprise Connect, and WorkSpace Connect ...

Google offers its full-time employees working from home a supply of high-end instant Covid-19 tests. Meanwhile, the contract workers still coming into offices have to wait longer for results. Slack’s ...

Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a ...

Like many educational institutions, campus safety is a top priority for Texas Tech University, one of the 14,000-plus global members of the International Avaya Users Group (IAUG). Recognizing the ...

AI continues to permeate the contact center with Zoom’s updated offerings, NEC added an AI assistant to its UCaaS and CCaaS offerings and Accenture ...

Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a ...

Implementing AI agents rapidly transforms the contact center industry, bringing improved benefits and productivity for employee retention and lead ...