As generative AI continues to mature and agentic AI offers new ways to automate workflow, it's worth looking at how AI-powered assistance enhances customer agent performance. Colleagues, Not ...

Evaluate the benefits and challenges of maintaining on-premises communication systems. Learn about best practices for managing and securing on-premises infrastructure and how it compares to cloud and ...

Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new features that expand a company’s ability to maintain security, privacy and ...

Michael Flannery is president of Windstream Enterprise. He is responsible for overseeing marketing, product development, product management, go-to-market strategy, brand strategy, and demand and ...

The right work model is one where there is a balance between business needs and employee needs; there needs to be shared value for all stakeholders ...

Here are three reasons skeptics should make the switch to cloud-based communications. From the keynote stage to the show floor to the conference sessions, we’ll hear about the progress that vendors ...

Header_Image-DEN01.jpg If you've ever seen State Farm's " She Shed Cheryl " commercials, then you're familiar with the notion of a customized backyard workspace. As it happens, the longer we spend ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Otter.ai’s launch of My Action Items, ...

Even as more workspace platforms offer AI-powered features purported to improve human productivity, workers are not convinced these features work.

No Jitter spoke with Calabrio’s Joel Martins in August 2023 who was, at that time, several months into his tenure as the company’s CTO. In early 2024, Martins became the company's interim Chief ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: 8x8’s enhancements in customer engagement ...

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...