CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

A look back at some of the contact center, CX and AI trends, as well as a glimpse of what come in 2025 in those same areas.

A look back at some of the Gen AI trends in 2024, including the rapid-fire debut of AI assistants, the introduction of AI ...

This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the status quo.

Agentforce 2.0 is now deployable in Slack and can be brought into any Slack conversation. Slack users can start a conversation directly from the Agentforce Hub, or @ mention Agentforce agents through ...

Five9 has announced the release of Microsoft Teams UC Integration. This new Teams feature has a bi-directional presence, allowing agents to communicate with experts and accelerate resolutions for ...

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.

There's something else that's at play here, as well. Prior to the existence of CCaaS – that is, ‘as a service’ – companies would buy a PBX, and then they would buy a contact center. And 60 to 70% of ...