Sales Through Service Excellence This workshop will take a fresh look at the sales customer experience, as we discover how harnessing the ‘human element’ is key to sales success.

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Disrupt 2025 – London Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience.

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

CCMA: Understanding Neurodiversity for Managers This course will increase and support your existing knowledge of neurodiversity. The workshop provides a detailed overview of different neurodiverse ...

CCMA: Introduction to Resource Planning To deliver the best customer experience and service levels and make optimum use of your company’s finite resources it’s critical that you understand forecasting ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

Attend contact centre training courses, webinars, exhibitions and much more. Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards Content ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity ...