International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

Resorting to Dgital – Cloud Technology for Hospitality. Omningage discusses the many benefits Cloud contact centres has to ...

Customer expectations have never been higher, and businesses have little room for error in their plans to deliver great CX.

Do they Pass the Test? OMNINGAGE looks how international Schools in Bangkok & Kuala Lumputr have benefited from cloud ...

Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards Content ...

Sigma Connected wins at  National Contact Centre Awards for Community Foundation success - contact centre awards ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity ...

What You’ll Learn: – Two dominant AI strategies: augmentation vs. automation – and which suits your environment – How to define ROI upfront and track performance over time – What hybrid AI tools can ...