VeriCall, the contact centre outsourcer from Kirkcaldy, has gone into liquidation, leading to staff redundancies.

Content Guru stands out as a Challenger in the 2025 Gartner Magic Quadrant for Contact Center as a Service. Read more here.

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre ...

Learn about NiCE Cognigy's acquisition and its role in transforming customer experience with innovative AI solutions. contact ...

Noetica proudly sponsors the TD Shipley FC U13S girls' team, supporting grassroots girls football in Horsham, Sussex. contact ...

Explore Puzzel Elevate for insights into the future of customer experience and the role of AI in 2026. contact centre event ...

Explore the challenges of a Cloud Contact Centre and how it impacts customer experience and business operations. Article by ...

Discover how hybrid working is shaping contact centres in the UK. The Hybrid Working Contact Centre survey reveals key trends ...

8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact centre and communications technology 8×8 have announced the renewal of its sponsorship ...

Fraudsters are targeting contact centres across all sectors and via a variety of channels, with increasingly sophisticated approaches. How can contact centre leaders spot and prevent fraud, avoid ...

If you are running a call centre operation in the Housing sector and want the opportunity to share your current challenges with industry colleagues then we invite you to join this event. These round ...

Try This Simple Step to Stop Being Vexed by Voicemail – Steven Brookes of contact centre productivity software company Noetica explains. Last year, Uswitch published research that didn’t come as a ...