Four-year ban for director of nuisance cold-calls firm - The company made almost a million unsolicited cold-calls from their ...

RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres ...

Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation. contact centre case ...

Vonage Research Highlights Continued Rise of AI and Its Impact on CX - new contact centre report from vonage available to ...

New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice - Jabra contact centre headsets ...

Target Group announced a new five-year strategic partnership with FourNet to enhance and expand its award-winning contact ...

Looking ahead, Churches is now perfectly positioned to implement automated solutions that address actual customer needs ...

The Customer Service Love Triangle long wait times, vague responses & endless transfers Cirrus contact centre research ...

Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms. Jabra Contact Centre ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer at Sabio ...

In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.