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North Carolina DMV audit recommends reforms to reverse customer wait times, worker morale
Customers at North Carolina's Division of Motor Vehicles are waiting longer in lines that are often far away from home, while agency staffing fails to keep pace with the state's surging population, according to agency reviews that also recommend major reforms.
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State leaders debate solutions for NC DMV backlog issuesState leaders agree that a fix is needed to address the continued backlogs at North Carolina DMVs, but disagree on the ...
Every time I came, it’s in and out." says Margaret Allen, DMV Customer.My experience overall it wasn’t terrible.” said Thomas Volpi, DMV Customer.They’re booke ...
Pyrtle is backing a bill to help with the DMV backlog. The bill allows drivers who come in simply to get a REAL ID to change ...
North Carolina State Auditor Dave Boliek said creativity and innovation are needed to improve the customer experience at the NCDMV. The good news? “It can happen quick,” he said.
According to the DMV audit, almost 14% of customers spent more than 2.5 hours at the DMV this year. That's an 79% increase ...
A Mobile ID is the digital equivalent of a physical driver’s license. It's already in use in more than a dozen states. The ...
NC State men's basketball assistant coach Brandon Chambers chronicled his long day at the DMV on social media, just one day ...
Brandon Chambers just moved to North Carolina to join Wolfpack staff. Seeking to update his driver’s license, he encountered DMV issues.
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