A customer is a person or business that purchases a company’s goods or services. Learn how companies study customers and the importance of customer service.

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In this customer life cycle management guide, I’ll explain what it is and why it is important. You’ll also learn CLM best practices and discover the best CRM software.

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A massive Google security breach has exposed 2.5 billion Gmail accounts, prompting warnings for users to take immediate action. Hackers infiltrated Google's database through a Salesforce platform ...

Flights are being canceled as this airline's flight attendants prepare to go on strike. Here's how to know if your flight will be canceled.

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Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people ...

Can I still get tickets for Sisters of Mercy’s Glasgow concert? If you are looking for a late ticket you are out of luck - it’s a sell out.

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