DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Air Peace has launched a new service product for its esteemed passengers, a bespoke Customer Experience Representatives (CXR) ...

On September 11, at the 2025 Inclusion Bund Conference, the first expert-level 'AI Digital Employee Team' was unveiled. It ...

Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet ...

Air Peace says new Customer Experience Representatives will provide personalised, hands-on assistance for Business Class and loyalty passengers.

An AT&T customer says after switching from T-Mobile their bill wasn't what they expected it to be and their trade-ins weren't ...

At the Service Trade Fair held in Beijing on September 12, 2025, Qunar Travel was awarded the "Digital Intelligence Influence" Pioneer Case for its innovative AI customer service ticket assistant, ...

Your flight is cancelled, so you give the company’s customer service line a call to schedule a new flight so you and your family can embark on the vacation you had planned. Next thing you know, ...

The AI communications data and intelligence company, which provides its own AI agents for compliance and surveillance to ...

Residents in Dauphin County met with Veolia representatives to discuss ongoing water issues, including discolored water and ...

NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...