Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance.

In San Francisco, a woman logs on to a Web site from her home computer and types a question: Where can I find the president’s 2006 budget request for NASA? A librarian, who is also online, directs the ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...