Business process mapping reveals inefficiencies, streamlines workflows and drives scale. Done well, process mapping builds ...

Process maps are a useful tool for focusing your efforts and saving valuable time. Senior Value Engineer Luca Boi explains how this team-based tool harnesses the power of visual thinking to help ...

IT service mapping is a process involved in defining, visualizing, and cataloging the relationships and dependencies between IT services, applications, systems, and hardware in an organization. It ...

Many organizations use UPN process maps, but this is mostly concentrated in the highly regulated industries—food, pharma, financial services, oil and gas—where there are financial penalties if ...

Healthcare design is a complicated, iterative process of back-and-forth communication between stakeholders and the design team. The first step is understanding the purpose of the building or space to ...

Business process mapping is the strategic analysis of identifying and creating a visual depiction of the process flow of various areas of an organization. For example, the supply chain cycle is an ...

Whether you’re looking to flag risks, track value streams, monitor scope and boundaries, process mapping is, if not the answer, then certainly a step in the right direction.

Value stream mapping is an essential Lean Six Sigma tool. We explore how to create a value stream map and examine real-world case studies into how the technique has reduced costs and increased ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise.