DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

Verizon's integration of Google's Gemini AI into its customer service chatbot has led to widespread customer frustration and complaints across social ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

Standardized, reproducible testing is a vital aspect of PCMag.com's reviews. Here's how we evaluate every web hosting service ...

A man’s emotional support alligator is no longer welcome at a Pennsylvania Walmart after a customer complained about the reptile. Wesley Silva, 60, told NBC News that he’s never had any issues with ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft have also slashed the departments.

Tech support companies help businesses and individuals keep their operations running smoothly. Read our guide to research the best tech support company for you. We explain what to look for if you need ...

PlayStation is removing direct support via Twitter starting August 1st. Instead, those who need help will have to browse support websites in lieu of direct messaging on Twitter. The announcement was ...