DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

Verizon's integration of Google's Gemini AI into its customer service chatbot has led to widespread customer frustration and complaints across social ...

Frogfoot Networks, a division of Vox Telecommunications, is offering an internship in Customer Service based in Cape Town.

To ensure timely resolution of customer concerns, the support system is organised into four priority levels. Complaints are categorised based on criticality, ranging from Priority 1 (P1) to Priority 4 ...

Artificial intelligence is transforming customer service in 2025, with AI chatbots, predictive analytics, and cross-industry ...

Globe has reopened and expanded physical stores in key locations nationwide in its bid to further strengthen its customer ...

Standardized, reproducible testing is a vital aspect of PCMag.com's reviews. Here's how we evaluate every web hosting service ...

Globe said it is strengthening its customer engagement strategy through the accelerated reopening and expansion of physical ...