Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

Verizon's integration of Google's Gemini AI into its customer service chatbot has led to widespread customer frustration and complaints across social ...

A man’s emotional support alligator is no longer welcome at a Pennsylvania Walmart after a customer complained about the reptile. Wesley Silva, 60, told NBC News that he’s never had any issues with ...

At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...

Lowcountry Local First (LLF), a nonprofit organization dedicated to cultivating an economy anchored in local ownership, recently announced the launch of the Localist Card program.

Trail Appliances’ integrated supply chain spanning in-house delivery teams, local warehouses and B.C.-based customer support ...

Facing a labor crunch, HVAC contractors are leaning on predictive software and smart dispatching to cut costs and boost ...

At scale, they had no choice but to streamline processes around buying, shipping, communication, and customer support. They ...

Yellow.ai's customer service chatbot had a major security flaw that enabled cookie theft and account hijacking. The issue has been patched.

See the 8 best AI answering services for plumbers in 2025, built to capture urgent jobs, book appointments, and stop missed ...