Customer loyalty isn't dead because customers have become terrible people. It died because the world became a better place ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

Artificial intelligence is transforming customer service in 2025, with AI chatbots, predictive analytics, and cross-industry ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

Have you ever felt the dread of walking into a store with questions about a product, only to encounter a poker-faced Gen Z ...

A customer can express what they feel, but the second a server does it, they risk having a manager being called to the table, ...

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people ...

Cayman Airways Limited (CAL) won Gold in three categories of Best of Cayman Islands Awards 2025: ‘Best Customer Service’, a new category, as ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...