Customer loyalty isn't dead because customers have become terrible people. It died because the world became a better place ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Former investigative reporter Jesse Jones will oversee Your Washington, an initiative to improve how state agencies deliver ...

Artificial intelligence is transforming customer service in 2025, with AI chatbots, predictive analytics, and cross-industry ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

Frogfoot Networks, a division of Vox Telecommunications, is offering an internship in Customer Service based in Cape Town.

Have you ever felt the dread of walking into a store with questions about a product, only to encounter a poker-faced Gen Z ...

The future of finance will be shaped by those who lead in defining and measuring the human-AI relationship. BMO is starting ...

A customer can express what they feel, but the second a server does it, they risk having a manager being called to the table, ...

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people ...

Cayman Airways Limited (CAL) won Gold in three categories of Best of Cayman Islands Awards 2025: ‘Best Customer Service’, a new category, as ...