Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Former investigative reporter Jesse Jones will oversee Your Washington, an initiative to improve how state agencies deliver ...

A customer can express what they feel, but the second a server does it, they risk having a manager being called to the table, ...

The future of finance will be shaped by those who lead in defining and measuring the human-AI relationship. BMO is starting ...

Businesses often strive to place operational efficiency as a priority because it translates to faster production of goods or ...

Cayman Airways Limited (CAL) won Gold in three categories of Best of Cayman Islands Awards 2025: ‘Best Customer Service’, a new category, as ...

At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...

A doctor has lashed out after she was asked to leave Virgin Australia's business lounge at an airport while pumping breast ...

This means when context drops, patience drops and so does loyalty. Every extra retelling is a small withdrawal from the trust ...

A Brisbane hairdresser has been filmed in a wild blow-up with a customer who was unhappy with her service, telling the woman to “pay and f**k off from here”.

A customer service expert has been appointed as the director of operations of Guernsey's Revenue Service with responsibility for driving improvements, officials say.

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