Medallia, Inc., the global leader in customer and employee experience, along with Ipsos, one of the world's leading market ...

AI agents thrive when trust is designed in from the start, says vice president of product management at NICE, Neeraj Verma.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

We speak to Ranil Boteju, chief data and analytics officer at Lloyds Banking Group, about how the bank sees agentic AI in ...

Customer churn is not solely a customer success problem. Here's how to adopt a holistic, company-wide approach to customer retention.

PracticeSuite, a leading provider of cloud-based practice management and revenue cycle solutions, today announced the successful acquisition of MicroMD, a 40-year-old company with a certified ...

Pantomath Financial Services Group has appointed Abhishek Gupta as managing director and chief customer officer. Gupta brings ...

An effective digital experience is enabled by a technology organization that is designed with the primary intention of ...

Chad Hersh, Head of Worldwide Market Development, Life Insurance at AWS on enabling cloud-first and customer-centric ...

Fulfillment is what often determines whether a subscription model thrives. Unlike traditional orders, subscription boxes ...

WebOps platform introduces direct publishing from Google Docs to websites with integrated governance features.

Customers said these 10 fast food chains seriously dipped in quality from 2024 to 2025 according to a survey from the ...