Artificial intelligence is transforming call centers by streamlining tasks and improving customer service NEW YORK -- Armen ...

From fake calls to fresh dough. This is how a scam call center was transformed into a real pizzeria — and the community loves it.

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get ...

Charlie Kirk's suspected assassin, Tyler Robinson, made his first court appearance on Tuesday, September 17, marking the ...

Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, ...

Almost as soon as Florida finished constructing the immigrant detention center in the Everglades dubbed Alligator Alcatraz, ...

Bexar County voters will head to the polls this fall to decide whether to raise visitor taxes to help pay for a new Spurs ...

Mississippi men were found dead, hanging from trees. What we know Brief: Trey Reed, 21, was found dead, hanging from a tree ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

"The City of Menomonie, the residents of Dunn County and every government official that's representing us, we voted you in ...