When a company connects with customers’ emotions, the payoff can be huge. Yet building such connections is often more guesswork than science. To remedy that problem, the authors have created a ...

The churn rate is the percentage of subscribers who discontinue service subscriptions within a given time. Learn how to calculate customer churn rate.

The velocity of money is a measurement of the rate at which consumers and businesses exchange money in an economy.

Editorial Guidelines 2025 The Editorial Guidelines set the BBC's editorial values and standards. The guidelines apply to all BBC content wherever in the world it is broadcast or published.

More than half of US states ban the discredited and harmful practice of conversion therapy for gay people. But former practitioners say it’s making a comeback.