Call Center Coach launches the Servant Leader App-the first system that transforms Servant Leadership from theory into daily execution in contact centers using culture-calibrated AI and real-time ...

Let's talk about false economy -- in particular, the false economy of cutting or eliminating product documentation and training budgets . When times are hard and budgets have to be slashed, the line ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for ...