According to ASQ, total quality management (TQM) is a system that utilizes effective communications, data and strategy to successfully incorporate the discipline of quality into an organization's ...

TQM is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude, and organization of a ...

Total Quality Management, or TQM, is a process-centric management approach which focuses on customer satisfaction and employee engagement. The basis of TQM is that processes -- not people -- are to ...

In this research, we address the question: Why do many total quality management implementations fail? We develop a theoretical model in which the total quality management role for line employees ...

This is a preview. Log in through your library . Abstract This article investigates some of the human dimensions of the Total Quality Management movement (TQM), discussing its costs along with its ...