Managing IT systems across multiple locations has become increasingly challenging for businesses of all sizes. As teams ...

Remote IT support has changed how technical teams solve problems across distributed workforces. When systems fail or users ...

To ensure timely resolution of customer concerns, the support system is organised into four priority levels. Complaints are categorised based on criticality, ranging from Priority 1 (P1) to Priority 4 ...

Currys continues to invest in the roll-out of Electronic Shelf Edge Labels (ESEL) in its stores across the UK and Ireland, in ...

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, management and innovation ...

Zapier reports that AI automation enhances traditional automation by combining intelligent technologies, improving efficiency ...

In August 2024, DevRev raised $100.8 million in its Series A led by Khosla Ventures, Mayfield Fund, and Pandey’s own Param Hansa Values — propelling it into unicorn status at a $1.15 billion valuation ...

Avoiding disasters and protecting reputation are not the only benefits of QA. It also creates sustainable competitive advantages with a compounding effect.

Streamlining workloads can remove one of the biggest hurdles to rolling out the technology, writes THIBAULT DOUSSON, director ...

As enterprise development gets faster, so must operations. Doing so at scale means pairing human expertise with AI systems ...

For developers working with ChatGPT’s new developer mode, this means the connectors they create may not just serve one-off integrations — they could be building into a broader ecosystem standard. MCP ...