(RTTNews) - Salesforce (CRM) and Singapore Airlines (SIA) announced that the Airline is incorporating Agentforce, Einstein in Service Cloud, and Data Cloud into its customer case management system ...

Singapore Airlines (SIA) has entered a three-year agreement with Qualtrics to strengthen its customer feedback systems. The airline is adopting the platform to streamline how it gathers, analyses and ...

According to Betty Wong, Singapore Airlines’ divisional vice president of inflight service and design, the carrier’s changes to its premium economy offerings were based on customer feedback ...

Singapore Airlines partners with Salesforce to enhance AI-driven customer service. The collaboration focuses on AI-powered automation, data integration, and personalized support. Get special ...

In 1972, MSA split into Singapore Airlines and Malaysian Airline System. Initially operating a modest fleet of 10 aircraft to 22 destinations in 18 countries, SIA has since grown to be a world-class ...