The Starbucks CEO recently passed the one-year mark of his tenure helming the coffee giant and the anniversary of his “ Back ...

Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to ...

Explore the legalities of refusing service to difficult customers. This guide helps business owners understand their rights.

A welcome-back email can turn churned customers into loyal ones by picking up where their last experience left off. The post ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

Here are the seven fast food chains with the worst customer service in 2025. “Hot-N-Ready” often means lukewarm and late. Customers complain about long waits, inconsistent prep, and brusque counter ...

Occasionally the Grays Harbor PUD gets a call or email from a customer regarding a question, concern or problem they have ...

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...