The Starbucks CEO recently passed the one-year mark of his tenure helming the coffee giant and the anniversary of his “ Back ...

Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to ...

A welcome-back email can turn churned customers into loyal ones by picking up where their last experience left off. The post ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

Here are the seven fast food chains with the worst customer service in 2025. “Hot-N-Ready” often means lukewarm and late. Customers complain about long waits, inconsistent prep, and brusque counter ...

Kyle officials say the rate hikes are needed to pay for projects and keep up with growth. The biggest jumps are to customers ...

It's the second time in four years the DOJ has targeted Uber for its treatment of passengers with disabilities.

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

There’s a certain irony in loving your Rivian R1S and praising its customer service, even though it spends its early days in ...