An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer loyalty and lifetime value. Customer service is now the primary ...

A key principle of exceptional customer service is this: Always strive to give the customer what they asked for, plus a little more. As a customer service consultant and trainer, I find this to be one ...

Jon Brewer of Intapp writes that as law firms save time using AI, they can invest more time in business development (BD), ...

NEW YORK, August 14, 2025--(BUSINESS WIRE)--Alchelyst, a leading full-service fund administrator for alternative asset managers, and Lyra Client Solutions ("Lyra"), a technology-enabled client ...

Occasionally the Grays Harbor PUD gets a call or email from a customer regarding a question, concern or problem they have ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

For the past three decades, I have been a fierce advocate for mortgage servicing innovation that supports the industry’s forward momentum while increasing operational efficiency and exceeding customer ...

In the ever-evolving world of mortgage servicing, delivering an exceptional customer experience at every stage of the customer’s journey is a crucial differentiator. Having spent my career focused on ...

Location, order size and order frequency are all things you take into account when deciding whether to add, or no longer service, a customer. Location, order size and order frequency are all things ...

Want great service? Avoid these pitfalls when speaking with a customer rep. In a perfect world, every experience or exchange would run smoothly without a blip, bump, or glitch of which to speak. But ...