Occasionally the Grays Harbor PUD gets a call or email from a customer regarding a question, concern or problem they have ...

Jon Brewer of Intapp writes that as law firms save time using AI, they can invest more time in business development (BD), ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Location, order size and order frequency are all things you take into account when deciding whether to add, or no longer service, a customer. Location, order size and order frequency are all things ...

An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer loyalty and lifetime value. Customer service is now the primary ...

And it showed me that the agency-client relationship could function more like a fractional chief revenue officer role—that is ...

Imagine this scenario: in a tax planning meeting with a client, a CPA identifies a great opportunity to reduce their tax liability—perhaps through a ...

In the ever-evolving world of mortgage servicing, delivering an exceptional customer experience at every stage of the customer’s journey is a crucial differentiator. Having spent my career focused on ...

For the past three decades, I have been a fierce advocate for mortgage servicing innovation that supports the industry’s forward momentum while increasing operational efficiency and exceeding customer ...