Jon Brewer of Intapp writes that as law firms save time using AI, they can invest more time in business development (BD), ...

And it showed me that the agency-client relationship could function more like a fractional chief revenue officer role—that is ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

Occasionally the Grays Harbor PUD gets a call or email from a customer regarding a question, concern or problem they have ...

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people ...

A client for whom you are managing a standalone brokerage account asks if you can also help them select and manage ...

Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet ...

There’s a certain irony in loving your Rivian R1S and praising its customer service, even though it spends its early days in ...

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

The post Horrible Client Kept Lying About A Sales Person Committing Fraud To Get A Discount, So This Manager Made Sure To ...

A customer can express what they feel, but the second a server does it, they risk having a manager being called to the table, ...