Horticulture businesses are using AI chatbots to help answer customers' plant and gardening questions. Do they work?

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Click on the link labeled "Self-Introduction Sample PDF." Your download should start automatically. Check your downloads ...

United Airlines is investigating the incident, and the victim hopes that the airline will cover the lost $17,000.

State official said the SNAP call center needs "more robust security measures to prevent additional victimization." ...

United Airlines said it's investigating after a passenger lost $17,000 during a call to the company's customer service line.

United Airlines is investigating after the Colorado man's call to customer service got connected to someone calling themselves David who charged him $17,000.

Your MacBook or iPhone may need to visit the Apple doctor at some point, and there are several reliable support channels to help service your product.

For a non-hospitality analogy, think of call-center scripts — compassionate, tested, designed to open dialogue and solve problems. But many standards aren’t in an easy, actionable format.

A script that “openers” in Castanos Garcia’s call center typically followed when impersonating grandchildren in need. Call center managers allegedly provided employees with scripts to use ...

Chicago community leaders and longtime residents say the Obama Presidential Center risks washing away the neighborhood’s fabric, warning that proposed luxury developments tied to the project ...

AttackIQ has updated the assessment template that emulates the various post-compromise Tactics, Techniques, and Procedures ...