Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...

Immediate estimated improvement of 10%-50% of the selected target metric (e.g., reduced costs, improved sales, increased first call resolution, etc.) Mattersight's Predictive Behavioral Routing ...

A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds the most cost-effective, ...

WEST PALM BEACH, Fla. (AP) - The launch of new bus-routing software led to a chaotic start to the school year across Palm Beach County, with stranded students and delayed arrivals rampant. The school ...

GEORGIA (WRBL)— In less than two weeks, AT&T customers nationally can expect quicker response times when dialing 911. The national telecommunications company is implementing their newest 911 upgrades ...

It’s a system not even a mother — or a transportation director — could love. But the $50,000 Ecotran bus routing program purchased in 1995 by administrators no longer working in the district is what ...

The Palm Beach County School District overpaid for a bus-routing program, failed repeatedly to properly inspect unsafe buses, undertrained drivers and lost track of key financial records during a ...

WEST PALM BEACH — The launch of new bus-routing software led to a chaotic start to the school year across Palm Beach County, with stranded students and delayed arrivals rampant. The school district ...