Simply stated, Root cause analysis (RCA) is a problem-solving method used to identify the underlying cause or causes of a problem or issue, in order to identify appropriate solutions and resolve ...

Nothing is more frustrating for a fleet than bringing a truck back to a shop for a recurring problem. Given the cost of downtime, fleets expect repairs to be made correctly the first time. Yet, there ...

This course is designed to improve the problem-solving skills of all employee levels in any industry – from health care and finance to human services and manufacturing – by providing an understanding ...

ORLANDO, Fla. — Five people are about to sit in a conference room at XYZ Fleet to determine why it has been difficult to recruit and retain their technicians. That was the scenario for the fictional ...