In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

Tickets for the long-awaited Dawson’s Creek cast reunion sold out in just 12 minutes on Friday, August 22. “We grew up in Capeside and that’s a bond that will last a lifetime,” Williams, 44, said in ...

One of the world’s biggest pop stars is set to play two huge gigs in Edinburgh. Her concert last year at Glasgow’s O2 Academy was one of the hottest gigs of the year, selling out far in advance, and ...

Local folks know that H-E-B has it all, from social media-famous mango ice creams to mouth watering Texas barbecue. Adding to that lineup, the grocer is also serving up million-dollar scratch tickets, ...

The IRS has a strategy to provide a better level of customer service to taxpayers over the next three years and beyond. But the IRS appears no closer to implementing the strategy, which was submitted ...