Standardized, reproducible testing is a vital aspect of PCMag.com's reviews. Here's how we evaluate every web hosting service ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

"The embodied intelligent robot has already been piloted at some branches of ICBC. When there are many customers at the ...

Verizon's integration of Google's Gemini AI into its customer service chatbot has led to widespread customer frustration and ...

Matrix Service’s second quarter results were met with a negative market reaction, driven by a significant miss on both ...

At Forbes Vetted, our editors recommend top-performing products based on thorough research and real-world use. Here, find ...

Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service ...

At the Service Trade Fair held in Beijing on September 12, 2025, Qunar Travel was awarded the "Digital Intelligence Influence" Pioneer Case for its innovative AI customer service ticket assistant, ...

Apollo.io reports on outbound prospecting strategies, emphasizing targeted outreach, lead qualification, and data-driven ...

Why customer POS experience is important. Steps to increase customer satisfaction with a modern POS experience.

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Discover why potential customers often agree they like your product or service but still walk away without purchasing. Learn the hidden barriers behind these lost sales — and practical steps you can ...