Ford topped the auto industry in customer loyalty during the first half of 2025, while General Motors Co. led among ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

CDPs still factor into critical marketing and customer experience functions in 2025, from AI-driven personalization to compliance-ready data strategies. Understanding and leveraging customer ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do foryour customers. It also means giving customers a chance to ...

Salesforce is laying off 262 workers from its San Francisco headquarters, it revealed Tuesday — a cut that comes as CEO Marc ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

DIGIPLUS Interactive Corp. is expanding its customer support operations with plans to grow its team to 450 members by yearend to better serve more than 40 million registered users. The company, which ...

El Metro Transit Services will close its administrative and customer service offices for Labor Day but will continue operating fixed routes and El Lift paratransit services to accommodate holiday ...

If all goes well, your interaction with the Transportation Security Administration (TSA) will be nothing more than the brief communication required as you move through the security line. However, ...

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