Tech Tech Industry Open-source CRM firm offers subscription service Start-up SugarCRM sets out to shake up the business applications market with a free program and low-cost support.

Open Source CRM packages can range from simple customer tracking software to high-quality interactive sales and marketing management software.

The Indian software vendor has released the first production version of its open source CRM application, which is based on SugarCRM ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced ...

SugarCRM is hedging its bets that corporations are sick of paying high licensing fees for CRM software. The 5-month-old Cupertino, Calif., company last week announced a new version of its freely ...

Open-source technology hasn’t yet landed a starring role in the overall CRM and enterprise resource planning (ERP) industries, says Mitchell Lieberman, president and chief executive officer of Comity ...

Even if CRM is developed with open-source technology, “that doesn’t necessarily provide the flexibility to the client of truly using open-source power,” he says.

However, open-source CRM -- built around programming code that’s open to the public, as opposed to proprietary code -- may provide the desired freedom, enabling users to modify products to their own ...

Open source CRM could be a great option for your company, as long as you're willing to give up this one big thing.

The open source community can’t provide a drop-in replacement for expensive, high-end CRM applications from the likes of Salesforce.com or Siebel just yet. Still, you might be surprised at the ...