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This branch is designed for partial customized projects. Running the customizer.sh script doesn't rename any application module, instead it'll change all core and feature module namespaces, packages, ...

With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers. These enhancements empower organizations to leverage AI ...

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes. These capabilities significantly ...

The client is a managed IT services firm providing support, design, implementation, and maintenance services to around 170 companies across the United States of America. Challenge Client struggled ...

Microsoft has released its August 2025 Patch Tuesday update, a substantial security package addressing 107 vulnerabilities across its product line. The update, issued on August 12, tackles 13 critical ...