A vendor’s overall customer success score is reached via a weighted average of their Content, Market Presence, and Company Scores. Of the vendors listed in the FeaturedCustomers’ Knowledge Management ...

In the information-driven age, organizations have recognized that managing knowledge is key to maintaining a competitive edge. Knowledge management software (KMS) has become an essential tool for ...

As more call centers use knowledge management software, Frost & Sullivan projects that revenues for vendors in this field will rocket to $1.6 billion by 2007 from $123 million in 2000. Frost & ...